Refund policy

Exchanges and returns

You have 60 calendar days from the day you receive your order to request an exchange or a return, no reason needed.

We pay the return shipping.

What we need

To accept an exchange or a return within the first 60 days, the item must meet the following:

  • It can be out of its original packaging. Opening it is not a problem.
  • It must not have been worn. A bra that has been worn cannot be resold.
  • It must keep its tags.
  • It must be clean, with no stains, no odors and no damage.

We ask that you try it on over your underwear and keep the packaging until you're sure of your size.

After 60 days

After 60 calendar days you can still write to us, but in that case we need you to tell us the reason. We review each case individually and give you an answer.

Manufacturing defects

If your item arrives with an open seam, a broken clasp, a badly sewn strap or any other manufacturing defect, you have 60 calendar days from the day you receive it to return it.

In this case the exchange applies even if the item has already been worn. We just need you to send us photos of the defect.

How to request it

  1. Email us at admin@lanomiz-vip.com with your order number.
  2. Tell us whether you prefer a size exchange, a color exchange or a refund.
  3. We send you the return label. The shipping cost is on us.
  4. As soon as we receive the item and check its condition, we process your request.

Refunds

When the return is approved, the refund goes to the same payment method you used for your purchase.

How long it takes to show up depends on your bank or card issuer. It's usually 5 to 10 business days after we process the return.

If you bought a 2-piece or 3-piece bundle and return only part of it, the volume discount is recalculated on the pieces you keep.

Cases we don't accept

  • Worn items outside the 60-day period and without a manufacturing defect.
  • Items with stains, odors, tears or alterations made after delivery.
  • Items without tags when the request is about size and not a defect.

Questions

Email us at admin@lanomiz-vip.com or message us on WhatsApp at +1 346 501 5161. On WhatsApp we reply 24 hours a day.